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Question & Answer

  • RO Water Purifiers
  • Humidifiers & Shower Filters

  • How often the filters been changed in my RO system?

    We recommend changing filters every 4 months. However, with a Crystolex AMC, you get 6 filter replacements over 2 years, ensuring optimal performance.

  • Does the RO system remove essential minerals?

    Crystolex RO purifiers are designed to retain essential minerals while removing harmful contaminants like lead, chlorine, and bacteria. Remineralization filters can be added to restore healthy minerals like calcium and magnesium.

  • What is the best water filter for homes in Dubai, UAE ?

    The best water filter for Dubai homes depends on your water source and needs. However, RO (Reverse Osmosis) systems are highly recommended due to their ability to remove salts, chlorine, heavy metals, and other impurities. Crystolex offers advanced RO systems customized for Dubai's water conditions.

  • Can I install the purifier myself?

    We highly recommend professional installation by a Crystolex technician to ensure proper functioning and warranty coverage.

  • Are Crystolex water filters affordable?

    Yes. At Crystolex, we believe clean water should be accessible to everyone. We offer affordable water filter solutions in UAE, including budget-friendly RO purifiers and cost-effective shower filters, without compromising on quality.

  • Can I use Crystolex Purified Water for Cooking?

    Yes, you can use Crystolex RO Purified water for Drinking, Cooking, for making Coffee, Tea & Juices also. It's absolutely safe for feeding kids as well.

  • Can an RO system remove bacteria and viruses?

    Yes, Filmtech Dupont RO Membranes imported from USA are designed to filter out bacteria, viruses, and harmful microorganisms, ensuring safe drinking water.

  • What is included in the Golden AMC plan?

    2 years of service, 6 filter replacements, unlimited complaint visits, and unlimited relocations within the same city—covered under our Golden Warranty.

  • What is the difference between Golden and Silver AMC?

    Golden AMC lasts 2 years with more benefits; Silver AMC covers 1 year with 3 filter changes and 1 free relocation.

  • How do I request service or a complaint visit?

    Log in to your My Crystolex portal or call our support line. AMC customers receive priority service.

  • Is installation included with purchase?

    Yes, free standard installation is included. Special conditions may apply for custom setups or relocation.

  • What happens if I don't change my RO filters on time?

    Delayed filters replacement can cause clogging, reduced filtration efficiency, and contamination of drinking water. That's why we committed for our AMC customers to do FREE filter changes every 4 months once.

  • What do Crystolex shower filters remove?

    Our shower filters reduce chlorine, heavy metals, and sediments, helping improve skin and hair health.

  • Which shower filter is best for hard water in Dubai?

    Our Vitamin C shower filters are specially designed to combat hard water and chlorine issues common in Dubai, UAE. They improve water quality, protect your skin and hair, and are easy to install.

  • How long does a shower filter last?

    Typically 3–6 months, depending on water quality and usage. AMC customers get timely replacements as part of their plan.

  • Why do I need a humidifier?

    Dry indoor air can cause skin irritation, respiratory issues, and poor sleep. Crystolex humidifiers help maintain ideal humidity for comfort and health.

  • How do I clean my humidifier?

    Use a soft cloth and mild vinegar solution weekly. Our service team can handle cleaning during scheduled maintenance under AMC.

  • Are all Crystolex products covered under warranty?

    Yes, all products come with a standard warranty. Golden AMC extends this to 2 years of comprehensive coverage.

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